DeckchairBristol Community Housing Foundation
See what BCHF have to say…
“Our organisation had really outgrown its previous website and we looked poor when compared to our competitors. We had also received a number of complaints from our tenants that the website didn’t offer them much.
We chose to work with Deckchair as their website looked professional and had some nice case studies which included websites for voluntary sector organisations.
The end result of the Deckchair-designed website was better than we had hoped for. We had asked a number of our tenants to look around other housing association websites and tell us the bits they liked about them so we could combine all the attributes into ours. We feel we now have a website that is up there with the best in our sector and our tenants have responded very positively with an increase in usage of online repairs reporting and online bill payment.
Our customers’ satisfaction is the single most important benefit from working with Deckchair – we’ve received lots of positive comments and evidence of higher online interaction. This saves a lot of our tenants time having to come into the office – especially when they are working and are within easy reach of the internet.
Deckchair’s staff are very knowledgable about their specialism but are also skilled in dealing with customers who lack technical expertise – as we did. They were at all times efficient, supportive and professional. We feel they took time to help us formulate and focus the broad ideas we had for our website, helping us to reach a point where we felt confident with the decisions we had reached.
We also found Deckchair’s CMS training very valuable – it us took a while but we’re now confident in updating the website and uploading images etc.
We were very apprehensive about this project to begin with as there was a lot of pressure on us to come up with the goods. These fears subsided quickly after our first meeting with Deckchair as they seemed to get exactly what it was that we wanted. We’re really very satisfied with Deckchair and would recommend them to anyone.”